Privacy Policy

At Queenwin Casino, we value the trust and loyalty of our players. Protecting your personal data is a central responsibility, and we are committed to handling your information in a secure, responsible, and transparent manner. This Privacy Policy explains how we collect, use, and protect your data, helping you understand how your information is managed when you use our services. We recommend reviewing this policy carefully to make informed decisions about your interaction with our casino.

Data Processing

This Privacy Policy explains how Queenwin Casino processes personal data in accordance with applicable gambling and data protection regulations. The processing of personal information is necessary to provide access to our games, platform features, and related services.

Queenwin Casino is operated by Dama N.V., a company registered in Curaçao, together with its wholly owned subsidiary Friolion Limited, based in Cyprus. Dama N.V. operates under a gaming license issued by Antillephone N.V.

Use of Queenwin Casino services requires acceptance of this Privacy Policy. As this policy may be updated from time to time, we encourage you to review it periodically. Continued use of the platform after changes are published constitutes acceptance of the revised policy.

Collection of Information

We collect personal information through your use of the Queenwin Casino website and services, which may include:

  • Registration and communication data, such as information provided during account creation or when contacting customer support, including names, contact details, and identification documents.
  • Interaction records, including logs of communications via email, live chat, or other support channels.
  • Transaction and usage data, covering deposits, withdrawals, betting or gameplay activity, and website usage.
  • Compliance documentation required for identity verification and regulatory compliance.

Usage of Information

The personal data collected by Queenwin Casino may be used to:

  • Process transactions and manage betting or gameplay activity.
  • Provide requested services and customer support.
  • Perform verification, security, and compliance checks.
  • Send promotional communications, where explicit consent has been given.
  • Comply with legal and regulatory obligations, including anti-money laundering requirements.
  • Detect, prevent, and investigate fraudulent or unlawful activity.
  • Analyze data to improve our services, platform performance, and user experience.

Marketing Communications

If you provide consent, Queenwin Casino may use your personal data to send marketing communications about our products, promotions, and services. You may withdraw your consent at any time through your account settings or by contacting customer support.

Disclosure of Information

Queenwin Casino does not sell or rent your personal data. However, your information may be shared in the following circumstances:

  • Within our corporate group, to support efficient service delivery.
  • With trusted partners, where necessary for operational, regulatory, or compliance purposes.
  • With third-party service providers, such as payment processors and data verification partners.

All disclosures are subject to strict confidentiality and data protection obligations.

Data Security and Retention

Queenwin Casino applies appropriate technical and organizational measures to protect your personal data and comply with applicable legal standards. Personal data is retained only for as long as required to meet operational and regulatory requirements, including a minimum retention period of five years after account closure, as required by anti-money laundering regulations.

Cookies and Tracking

Queenwin Casino uses cookies and similar tracking technologies to improve website functionality, analyze site usage, and support marketing activities. You can manage cookie preferences through your browser settings; however, restricting cookies may affect certain features of the website.

Your Rights and Contact Information

You have the right to request access to your personal data, request corrections, or ask for deletion where permitted by law. You may also object to the use of your data for marketing purposes. Requests and inquiries can be directed to our Data Protection Officer via email. Under GDPR, you also have the right to lodge a complaint with the relevant supervisory authority.

This Privacy Policy reflects Queenwin Casino’s commitment to protecting your personal data while maintaining a secure, compliant, and transparent gaming environment. If you have any questions or need assistance regarding your personal information, our support team is available to help.